Claims Processing

How Do I File a Claim with the Town of Truckee?

All claims for personal injury or property damage against the Town of Truckee must be filed with the Risk Management Division. Claimants must complete the Town of Truckee claim form. The form with all required attachments can be submitted online, in person, or via mail. We recommend that claimants use the online form submission tool for faster processing times. We also recommend claimants keep a copy of all submitted documents.

Claim forms may be submitted in person or mailed to:

Town of Truckee

Risk Management Division

10183 Truckee Airport Road

Truckee, CA 96161

Claim Form (PDF)

Important Information About Claims:

Submitting claims directly to the Town of Truckee Risk Management Division allows for the fastest processing time. Please do not submit to the Town Attorney, Town Clerk, or other Town Department/Division.

The Risk Management Division only accepts claims against the Town of Truckee. Claims against The State of California Transportation Department or CALTRANs, Nevada County, Truckee Donner Public Utility District, and the Tahoe Truckee Unified School District need to be submitted directly to the respective agency. The Town is not able to process, or forward claims received for other agencies.

Claim Requirements:

In addition to the requirements outlined in Government Code Section 910, the Town also requires the following:

  • Two estimates of repair to indicate damage sustained (required)
  • Photos of damage or incident (recommended)

Claim Process Timelines:

Claims received by the Risk Management Division of The Town of Truckee will be reviewed within 45 calendar days. The 45-day window does not begin until the Town receives mailed claims. All claimants will be notified of what action will be taken within the same 45-day window. If a claim is insufficient, the claimant will be sent a “Notice of Insufficiency” within 20 calendar days asking to provide more information.

If recommended for denial/approval by the Department Head of the division involved in the damages, your claim will then be submitted to the Town Manager and/or Town Council for final review and official rejection or approval. You will be sent a letter notifying you of the action taken and any further action necessary or available to you. If you provided an email in your claim, then you will also be emailed a copy of the letter notifying you of the action taken and any further action necessary or available to you.

Claim Processing Timeline Flowchart (PDF)

For Assistance or Questions:

We are happy to assist you with any questions regarding processing. Please contact the Risk Management Division by phone at (530) 582-7700, or by email at claims@townoftruckee.gov.